Manage everything. Lose no one.
No tricks. No traps. Just reasons to stay.
Retention that customers thank you for.WallaB.AI is an AI-powered subscription-retention app for Shopify. When a subscriber goes to cancel, WallaB — a guardrailed AI concierge — has a real conversation and, within the limits you set, offers a pause, skip, swap, or discount instead of losing them. It also recovers failed payments with smart dunning, runs a passwordless self-serve customer portal, drafts win-backs, and explains your churn in plain language.
The live demo is a real shopper portal on our sandbox store — sign in with your own email and explore. Your merchant, WallaB, never leaves the guardrails.
In active build — sandbox-first, built for Shopify subscription brands.
WallaBIllustrationExample conversation: a shopper writes “I need to cancel — the coffee is piling up faster than I can drink it.” WallaB replies “Totally fair — sounds like every two weeks is too often. Want me to skip your next box, or slow things down to every six weeks?” The shopper can choose: Skip next box, Every 6 weeks, Just cancel.
Goodbyes, intercepted
How WallaB saves a cancel
Three steps between “I want to cancel” and a subscriber who stays — with the merchant in control the whole way.
A shopper taps cancel
The cancel button is always visible and always works — no hoops, no hiding. WallaB simply asks to help first.
WallaB listens
A short conversation finds the real reason: price, product piling up, a shipping issue, or something else entirely.
A guardrailed offer saves the subscription
WallaB proposes a skip, pause, swap, or discount — only within limits the merchant sets. Every decision is audited.
Retention, end to end
The last line of defense for recurring revenue — from the first failed charge to the final save, built for Shopify subscription brands.
WallaB, your native AI concierge
Not an AI feature bolted onto a form — WallaB is the product. A real conversation at the point of cancellation, powered by Anthropic's Claude, that finds the true reason and negotiates the save.
Smart dunning & recovery
Failed payments enter a retry ladder you configure — recover revenue without hounding your customers.
Churn analytics that explain themselves
Save rate by reason and offer, recovery trends, MRR movement — with plain-language explanations, not just numbers.
Shopify-native & App-Store compliant
Billing through Shopify Checkout, HMAC-verified webhooks, session-token auth. Built to Shopify's rules from day one.
Guardrails you control
Max discount, allowed offers, allowed swaps, tone. The server enforces every limit — the AI never polices itself.
Monitored, filtered, and audited
Every conversation is actively monitored and filtered for professional, respectful language — customer service and respect are paramount. Full transcripts and decision rationale, reviewable anytime.
Three-tier AI resilience — never goes down
Live Claude, a proven-reply library, and a deterministic fallback, fronted by a circuit breaker. If the model provider has a bad day, WallaB still answers your shoppers — no failed conversations, no dead ends.
Flat pricing, no transaction fees
One simple monthly price — Free, then $9.99, $49.99, or $99.99. Never a cut of your revenue, never a per-save or per-message fee. When WallaB keeps a subscriber, that growth is yours to keep. See pricing for the full ladder.
A concierge in your shopper's language
WallaB speaks to shoppers in their own language — the cancel concierge, the self-serve portal, and the plan picker all ship in English, Spanish, French, German, and Brazilian Portuguese. Save the sale in the words your shopper actually reads.
Compliance and trust
Billing via Shopify Checkout
Subscriptions charge through Shopify's vaulted payment methods — never an external checkout.
GDPR webhooks, honored
Data request, customer redact, and shop redact are first-class endpoints, not afterthoughts.
No card data, ever
WallaB.AI never sees, stores, or logs payment card details. That stays with Shopify.