Your subscription portal

The portal is where you manage your own subscription — no account password, no phone calls.

#Signing in

Enter the email you subscribed with and we send you a six-digit one-time code. Codes expire after 10 minutes, and for your security a code stops working after 5 wrong attempts (just request a fresh one — up to 3 codes per 10 minutes).

#What you can do

• Skip a delivery — your next delivery is skipped and billing moves forward one cycle. No charge for the skipped one. Your store may set a limit on how often you can skip.
• Pause — stop deliveries and billing for one or more months (the store sets the maximum), then resume any time.
• Swap a product — switch to another eligible product without touching your discount or schedule.
• Change frequency — on plans that offer several cadences, pick a new one yourself.
• Edit your shipping address — change where a subscription ships; the new address is validated before it's saved.
• See your order history — every past order in one place, subscription renewals and one-time add-ons alike, each with its amount, date, and status.
• Track a shipment — once your store marks an order fulfilled, its carrier, tracking number, and delivery status appear right on that order.
• See what's coming — your next five deliveries with dates, plus your complete billing history.

#Cancelling

Cancel any time. You'll meet WallaB, our concierge, who will ask what's wrong and may offer something to make it right — a discount, a pause, a swap. A plain "just cancel" button stays on screen the whole time; no hoops, ever. See Talking to WallaB.

#Restarting a cancelled subscription

Changed your mind? A cancelled subscription shows a Restart subscription button that brings it back right away:

• The confirm screen lists exactly what's coming back and the exact amount charged today — nothing is charged until you confirm, and there are no pre-checked extras.
• Your deliveries resume from today on your usual cadence. You're never back-charged for the time it was cancelled.
• If the immediate payment doesn't go through, the subscription still comes back and you're pointed to update your card, just like any other renewal.

Prepaid subscriptions are the exception: restarting brings the subscription back in a paused state without charging, and asks you to buy another batch of cycles to get deliveries going again. Any cycles you gave up when you cancelled stay forfeited.

#Light or dark

The portal follows your device's light or dark appearance automatically. Prefer the other look? Use the light/dark toggle in the top-right corner — your choice is remembered on this device for next time.

#Build-a-box

If your subscription is a customizable box, Customize your box lets you pick the contents of each upcoming delivery — each slot shows what it can hold and how many picks it needs.

#One-off add-ons

Add to next delivery drops an extra item into your upcoming order as a one-time purchase. It's billed and shipped with your next delivery — not charged right away: you're shown the exact amount and the date before you confirm, and the item rides along with that order. It's a single add-on, so it doesn't change your recurring plan and it won't repeat on later deliveries. You can also reorder something you bought before, straight from your order history. One-off add-ons are available on pay-as-you-go subscriptions; prepaid subscriptions top up their balance instead.

#Your order history

Order history lists your past orders in one place — both subscription renewals and one-time add-ons — each with its amount, date, and status (paid, failed, or pending). It's read-only: a clear record of what you've been charged, newest first.

#Tracking a shipment

Once your store marks an order as fulfilled, its tracking appears on that order in your history — the carrier, the tracking number, and the shipment status, with a link to follow it where one is available. An order that hasn't shipped yet, or a fulfillment that was cancelled, simply shows no tracking.

#Editing your shipping address

Deliveries need to go somewhere new? Edit your shipping address on a subscription to update the recipient name, street, city, region, postal code, and country. The address is validated before it's saved — an incomplete or malformed one is caught right away instead of failing at delivery time.

#Prepaid subscriptions

A prepaid subscription shows "X of Y deliveries remaining" instead of a next-billing date. Deliveries draw down your balance — your card is not charged per delivery. When the balance runs out, the subscription pauses (there's no automatic recharge); buy another batch to keep it going. If you cancel with deliveries remaining, the portal asks you to explicitly confirm you're giving them up first.

#Email quick actions

Some emails from your store include one-tap links — skip your next delivery, resume, or pause for a month — that work without signing in. Each link is single-use and expires (after 30 days by default), and always shows you exactly what it will do before you confirm.